Alula customer service full#
Alula customer service windows#

One-year prior experience in the alarm industry with basic knowledge of control panels (dsc, honeywell, vista, etc.

Alula customer service windows#

Proficiency on computersThis position requires a lot of multi-tasking with multiple windows openĪ strong background in providing customer service over the phone Strong customer service skills and must feel comfortable with answering phone calls daily to help resolve issuesĪbility to learn quickly and apply common sense problem solving Address: 137 E 36TH St APT 6C New York, NY, 10016-3528 United States. Key Principal: Derek Chan See more contacts. (Employees and Sales figures are modelled). Headquarters 500 Cherrington Parkway, Suite 350 Pittsburgh, PA 15108 Toll-Free: 800.887.0011 (U.S. ALULA consultants support clients at locations around the world. ALULA’S corporate headquarters is located in Pittsburgh, PA with offices in Morgantown, WV, Toronto, ON, Canada and Singapore. High school diploma or equivalent requiredTechnical certifications or degrees are a plus. has 6 total employees across all of its locations and generates 116,415 in sales (USD). Alula provides solutions where our clients need us. Requirements: education, work experience and skill requirements: Participate in the weekly after-hours on-call rotation Keep abreast of product features, capabilities and advancements and maintain a high degree of product knowledgeĬommunicate customer feedback, trends and issues to team and leadership ? perform special projects as directed by management Identify common-theme problems and escalate on-going issues to the proper team Manage and lead shift direct reports to ensure breaks and schedules are adhered to Handle escalated calls and defuse situationsĪssist in taking overflow calls as needed Work daily on a computer to provide information & support for tier 1 technical support Search job openings, see if they fit - company salaries, reviews, and more posted by Alula employees. We are seeking an experienced, reliable and results-oriented customer solutions team lead (2nd shift) who enjoys working in a growing multi-state businessIn this position, the main focus will be to support the technical support team in providing them solutions and guidanceAdditionally, handle escalated calls in which a tier one solution wasn’t foundThis role requires strong attention to detail and complete confidentiality.Įssential functions including but not limited to: 1 Alula Customer Service And Support Specialist jobs in Champlin.

Alula customer service full#

Benefits pulled from the full job descriptionĭescription: alula is the leading professional security, iot and smart home companyAlula`s flexible solutions enable our partners to efficiently adapt to the needs of today`s modern home and business ownersWe provide our customers with fully integrated solutions that encompass everything from hardware and embedded firmware to cloud software and mobile apps.